I joined a study about customer service failures with plenty of material to share. Then the company conducting the research handed me another example of its own.
Please Tell Me What There’s To Complain About Read More »
Meet Anxious duck: a small yellow rubber duck who appeared on my Jeep one day and somehow ended up with a name, a voice, a wardrobe and opinions.
I Can Tell That We Are Gonna Be Friends Read More »
Christmas. On August 10. My first reaction: way too early. But the longer I thought about the ad, the less certain I became.
There Is a Season (Turn, Turn, Turn) Read More »
I grew up thinking advertising looked pretty fabulous. Years later, I learned that the big brands, cool events and occasional brushes with fame sometimes came with delayed flights, impossible requests… and a baked potato in a Wendy’s parking lot.
You Like Potato and I Like Potahto Read More »
I thought I was spending a peaceful afternoon at the Hotel del Coronado. One determined seagull had other plans.
Don’t Stand So Close to Me Read More »
Meet Professional Lens, a new category on Jill’s Journey Du Jour where travel, curiosity, marketing, customer experience, and everyday observations come together in one place.
Everyday Is a Winding Road Read More »